Terms of service

By accessing the Prime Hour Tech website ("Site") or engaging Prime Hour Tech LLC ("PHT," "we," "us") for any services, you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy. If you do not agree, do not use the Site or our services.

These Terms supplement — and do not replace — any signed Master Service Agreement (MSA), Statement of Work (SOW), or Client SLA in effect between you and PHT. In the event of a conflict, the signed agreement controls.

Prime Hour Tech offers managed IT services, cybersecurity, cloud and Microsoft 365 administration, IT projects, vCIO advisory, and web services to small and mid-size businesses, primarily in Utah and remotely across the United States.

The specific scope, deliverables, response targets, and pricing for any engagement are defined in a separately executed SOW or MSA. Nothing on this Site constitutes a binding offer of service.

You must be at least 18 years old and authorized to enter into contracts on behalf of your organization to engage PHT. You agree to provide accurate information and to keep account credentials confidential. You are responsible for activity that occurs under your accounts.

Unless different payment terms are stated on your invoice or in your signed agreement, invoices are due net 15 from the date of issue. Past-due balances accrue interest at 1.5% per month (or the maximum permitted by law, whichever is lower). PHT may suspend services for accounts more than 30 days past due.

Deposits. PHT may require a deposit of up to 50% before ordering hardware, software, or licenses, or before starting project work. The deposit amount will be stated on your quote or invoice. Deposits are typically required for orders over $10,000 but may apply to any order at PHT's discretion. The remaining balance is due per the invoice terms. Deposits for special-order or non-returnable items are non-refundable once the order is placed.

To deliver our services, we need timely access to your environment, accurate documentation, and a designated point of contact. You agree to: (a) provide reasonable access to systems and facilities, (b) implement security recommendations we mark as critical, (c) maintain valid licenses for third-party software we manage, and (d) respond to requests for information needed to resolve incidents.

PHT is not liable for service interruptions or security incidents resulting from your failure to act on recommendations or maintain licensing.

Both parties may receive non-public information ("Confidential Information") in the course of an engagement. Each party will use the other's Confidential Information only to perform under the agreement, will protect it with the same care it uses for its own confidential data (at minimum reasonable care), and will not disclose it to third parties without prior written consent, except as required by law.

The Site, our methodologies, documentation templates, tooling, and any pre-existing materials remain the exclusive property of PHT. Materials created specifically for you under an SOW ("Work Product") are assigned to you upon full payment, subject to PHT's retained ownership of pre-existing IP and any third-party components.

PHT warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. Except as expressly stated, the Site and all services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, PHT's total aggregate liability arising out of or related to these Terms or our services will not exceed the fees paid by you to PHT during the three (3) months preceding the event giving rise to the claim. In no event will PHT be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility.

You will indemnify and hold PHT harmless from third-party claims arising out of (a) your use of the services in violation of these Terms or applicable law, (b) content or data you provide, or (c) your infringement of any third-party right.

Either party may terminate an engagement for material breach if the breach is not cured within thirty (30) days of written notice. Either party may terminate for convenience subject to the notice period defined in the applicable agreement (typically 30 days). Upon termination, you will pay all fees accrued through the termination date and we will reasonably assist with transition for up to thirty (30) days at our standard hourly rates.

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Salt Lake County, Utah, and the parties consent to personal jurisdiction there.

We may update these Terms from time to time. Material changes will be posted on the Site with an updated "Last updated" date. Continued use of the Site or our services after the effective date constitutes acceptance.

• Program: Prime Hour Tech LLC sends conversational messages to clients and contacts who have opted in, such as replies to support requests and follow-ups on open tickets.
• Opt-in: You consent to receive conversational messages from Prime Hour Tech LLC by providing your mobile number and checking the SMS consent box on our support form. Consent is not a condition of purchase.
• Frequency: Message frequency varies, up to 50 messages per month.
• Cost: Message and data rates may apply.
• Opt-out: Reply STOP at any time to unsubscribe. You will get one confirmation message, and then no more messages will be sent.
• Help: Reply HELP, email contact@primehourtech.com, or call (385) 777-7463.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Privacy: See our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Questions about these Terms? Email contact@primehourtech.com or call (385) 777-7463 during business hours.